Can I add items or upgrade my order?
Yes - during the survey process, you’ll be able to add items and upgrades before your order is locked.
Last updated: May 22, 2026 07:04
How does engraving work?
If you selected the engraving add-on, you’ll be asked to enter your monogram in the survey.
Please note: engraving will be applied exactly as entered, so double-check spelling and formatting carefully.
If you have pledged for multiple pens, specify which monogram applies to each pen.
Example: Brass Fountain Pen – JSK , Steel Rollerball Pen – HCS
Last updated: May 22, 2026 07:05
What are the engraving limits?
Engraving is limited to a maximum of 3 characters (letters or numbers only). Anything beyond 3 characters will not be accepted. Special characters, symbols, and emojis are not supported.
Last updated: May 22, 2026 07:05
When will orders be locked?
Orders will be locked on 17th June 2026. After this, changes may not be possible.
Last updated: May 22, 2026 07:04
When will my order ship?
We expect to begin shipping in late July / early August. We will keep backers updated if timelines change.
Last updated: May 22, 2026 06:55
Can I change my shipping address later?
Yes, you can update your address until your order is locked. After that, changes may not be guaranteed.
Last updated: May 22, 2026 07:04
Do you ship internationally?
Yes, we ship worldwide. Shipping costs will be specified in BackerKit based on your location.
Last updated: May 22, 2026 07:54
Will I need to pay customs or import taxes?
International orders may be subject to customs duties or taxes, which are the responsibility of the backer.
Last updated: May 22, 2026 07:04
What if I don’t complete my survey?
If you don’t complete your survey, we won’t be able to fulfil your order. Please complete it before the lock date to avoid delays.
Last updated: May 22, 2026 07:06
Can I still order if I missed the campaign?
Yes - you can place a preorder through our BackerKit store while it remains open.
Last updated: May 22, 2026 07:05
When will I be charged?
Kickstarter pledges are already collected. Any add-ons, upgrades, or shipping will be charged through BackerKit after you complete your survey.
Last updated: May 22, 2026 06:59
Current Estimated Shipping Date: August 2026
We’re still on track to begin shipping in late July / early August - we’ll keep you updated throughout the production process on our Kickstarter page.
Last Updated At: 05/22/26What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.